---
title: Billing - TW/LB
slug: billing-twlb
docTags: 
createdAt: 2026-06-24T14:07:02.597Z
---

## Purpose

The Billing department ensures customers are billed accurately and on time while supporting Operations with account updates, invoice corrections, and billing-related requests.

Operations and Billing work together throughout the customer's rental or lease lifecycle to ensure agreements, invoices, and account information remain accurate.


## What Billing Handles 

### Invoice Creation 

Billing creates invoice for: 

- Rental/Lease invoices 
- Tolls
- Service invoices 
- Parking/sublease agreements

### Invoice & Account Adjustments 

Billing can: 

- Change account numbers (Jira ticket required)
- Revise invoices 
- Rate change (Jira ticket required)
- Correct accidental inbound transactions 
- Provide invoice Excel spreadsheets to customers 
- Process early billing requests when needed
- Pause billing 

### MGA issues 

Billing assists Operations with: 

- On/Off-Hire date issues 
- True-up corrections (incorrect billing quantities or information)

## Branch Support\*  

Billing regularly works with branches by:

- Visiting branch locations 
- Answering Microsoft GP questions 
- Assisting with Premier billing processes 
- Providing guidance on billing-related procedures



Department overview! 

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