---
title: Legal - CM
slug: legal-cm
docTags: 
createdAt: 2026-06-24T14:06:48.938Z
---

# Understanding the Legal Department 

The legal department helps protect Premier by managing legal risks, reviewing legal documents, ensuring company compliance, and providing guidance on situations that could expose the company to liability. Operations employees should know when to involve legal and avoid making legal decisions on their own.

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# When to Contact Legal 

Legal should be contacted whether there is uncertainty regarding: 

- Customer document changes 
- Liability concerns 
- Hold Harmless Agreements 
- Trailer repossessions 
- Sensitive customer disputes 
- Third-party claims 
- Attorney requests 
- Unusual operational situations
- Reviewing contracts


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# When to get Legal involved

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## Document Approval 

**Customer Requested Changes** 

Any customer-requested modification to a Premier legal document should be reviewed by Legal before it is signed.

Examples include:

- Hold Harmless Agreements 
- Bills of Sale 
- Any Premier legal form 
- Customer-requested contract language

Operations should never approve or modify legal documents on their own. 
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## Hold Harmless Agreements

**When They Are  Needed **

A Hold Harmless Agreement may be  required when: 

- A vendor performs work at a branch without Workers' Compensation coverage. 
- A customer parks tailers at a Premier yard. 

This helps protect Premier by assigning responsibility for certain risks to the appropriate party.    
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## Third Party Claims & Information Requests 

**If Someone Calls About:** 

- A bad driver 
- Property damage 
- An accident 
- A claim involving 

### Do 

- Collect the callers information 
- Inform them that Premier rents and leases trailers
- Explain that Premier does not own trucks or employ drivers.
- Let the caller know the information will be passed to the customer. 

### Do Not 

- Release customer information 
- Admit fault 
- Discuss the incident
- Speculate about what happened 

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**Caller **

Insurance Adjusters 

Attorneys/ Law Firms

Law Enforcement 
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**Refer to **

Insurance Claims Department (CJ) 

Legal Department (Sarah) 

Provide customer contact information if comfortable, or refer them to legal
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## Trailer Recovery 

**When Premier Learns a Trailer Is: **

- In a tow yard
- In an impound yard 

**Process**

1. Notify the customer immediately 
2. Advise they have 5 days to retrieve the trailer. 
3. If not retrieved with five days: 
   - Premier arranges recovery 
   - Recovery costs are billed back to customer 
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## Trailer Repossession 

**Before Any Repossession legal approval is required **

No trailer should be repossessed without clearance from Legal. 

### After Legal Approval 

**Determine **

- Trailer location 
- Whether the trailer is loaded or unloaded 

**If Unloaded**

- Coordinate with approved vendors. 
- Retrieve the trailer. 
- Return it to the appropriate branch.

**If Loaded **

- Stop 
- Contact Legal for further instructions before taking action 
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