Billing - TW/LB
4 min
Purpose
The Billing department ensures customers are billed accurately and on time while supporting Operations with account updates, invoice corrections, and billing-related requests.
Operations and Billing work together throughout the customer's rental or lease lifecycle to ensure agreements, invoices, and account information remain accurate.
What Billing Handles
Invoice Creation
Billing creates invoice for:
- Rental/Lease invoices
- Tolls
- Service invoices
- Parking/sublease agreements
Invoice & Account Adjustments
Billing can:
- Change account numbers (Jira ticket required)
- Revise invoices
- Rate change (Jira ticket required)
- Correct accidental inbound transactions
- Provide invoice Excel spreadsheets to customers
- Process early billing requests when needed
- Pause billing
MGA issues
Billing assists Operations with:
- On/Off-Hire date issues
- True-up corrections (incorrect billing quantities or information)
Branch Support*
Billing regularly works with branches by:
- Visiting branch locations
- Answering Microsoft GP questions
- Assisting with Premier billing processes
- Providing guidance on billing-related procedures
Department overview!